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FAQ 2

My order

What is my order number?

It is possible that your order confirmation e-mail has arrived in your junk mail (spam). We therefore invite you to check your junk mail.

If after verification, you do not find the confirmation email with your order number, please contact us on the contact page.

We will ask you to mention the following information:

Subject of the email: My order number

We answer within 24 hours.

Items are missing from my order, where are they?

When you place an order with different products, to avoid high shipping costs due to excessive shipping weight, the different items of the same order are sent separately.

It is therefore quite normal that you receive your items individually and at different times.

What are the delivery times? 

When you place an order on our store, it is processed by our execution center within 1 to 2 business days. Then, your item will be shipped within 5 business days.

Delivery therefore takes approximately two weeks.

If the delay seems long, don't worry: your order is on its way to your home.

Secure payment

Is my information secure?

Our site is completely secure and hosted by an HTTPS server that guarantees your protection and that of all your personal data.

We collaborate with VISA and Mastercard, among others, who are world leaders who would not allow the viability of a store like ours if the rate of dissatisfied customers was high.

 

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